Terms of Use

Intellectual Property Rights

This website is owned and operated by IAP2 Australasia trading as Engagement Institute and unless otherwise specified, all intellectual property rights in the website, including copyright, trade marks, patents, designs, brands, the text, site design, logos, graphics, icons, sound recordings, and images, as well as the selection, assembly and arrangement thereof, are the sole property of, or have been licensed to, Engagement Institute. Unless otherwise specified, all software used on the website is the sole property of, or has been licensed to, Engagement Institute. The above intellectual property rights are protected by Australian and international laws. You acknowledge and agree that nothing in these Terms of Use grants to you any of the above intellectual property rights of Engagement Institute.

You may not in any form or by any means copy, adapt, reproduce (other than for the purpose of viewing the website in your browser), store, modify, distribute, print, upload, display, perform, remove any credits, publish post frame within another website or create derivative works from any part of this website or commercialise any information obtained from any part of this website without prior written permission from Engagement Institute or, in the case of third party material, from the owner of the intellectual property rights in that material. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on the website may violate copyright, trade mark and other applicable laws and could result in criminal or civil penalties.

Copyright

The components of this website and its contents are subject to copyright. The copyright subsisting in the website components and materials is owned by Engagement Institute, or in the case of some material, a third party. In the case of any third party materials, such content is used by Engagement Institute with the permission of that third party and subject to that third party’s terms and conditions of use. The website function and operation (underlying source code) copyright is owned by Engagement Institute.

You may view this website and its contents using your web browser and electronically copy or print hard copies of parts of this website solely for personal, non-commercial use. Except as permitted by the copyright law applicable to you, any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content of this website without the express written permission of Engagement Institute is strictly prohibited. If you wish to reproduce, copy, distribute or communicate any of the content of this website, please contact Engagement Institute at info@engagementinstitute.org.au.

Trademarks

This site includes registered trademarks, and other trademarks that are otherwise protected by law. Except as expressly authorised by Engagement Institute in writing, the unauthorised use or misuse of its trademarks as trademarks is strictly prohibited, and nothing displayed on this site should be construed as granting any licence, title or interest or right to use, reproduce or adapt any of Engagement Institute’s trademarks without Engagement Institute’s express written authorisation.

Disclaimer and Limitation of Liability

You agree that your access to, and use of, this site is subject to these terms and all applicable laws and is at your own risk. This site and its contents are provided to you on an “as is” basis, the site may contain errors, faults and inaccuracies and may not be complete and current. Engagement Institute makes no statements, representations or warranties about the accuracy or completeness of the information on this site and you should not rely on it. You are advised to make your own independent inquiries regarding the accuracy of any information provided on this site.

Engagement Institute makes no representations or warranties of any kind, express or implied as to the operation of this site or the information, content, materials or products included on this site, except as otherwise provided under applicable laws.

While care and diligence has been used in the preparation and maintenance of the information on this site, neither Engagement Institute, nor its affiliates, directors, officers, employees, agents, contractors, successors or assigns will be liable for any damages whatsoever arising out of, or in any way related to, the use of this site and any other site linked to this site. This limitation applies to direct, indirect, consequential, special, and punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.

If the Competition and Consumer Act 2010 (Cth) or any other legislation states that there is a guarantee in respect of goods or services supplied, and Engagement Institute’s liability for breach of that guarantee may not be excluded but may be limited, our liability for such breach is limited to, in the case of a supply of goods, replacing the goods or supplying equivalent goods or repairing the goods, or in the case of supply of services, supplying the services again or paying the cost of having the services supplied again.

Viruses

Engagement Institute cannot guarantee that any file or program available for download and/or execution from or via this site is free from viruses or other conditions, which could damage or interfere with data, hardware or software with which it might be used. You assume all risk of use of all programs and files on this site, and you release Engagement Institute entirely of all responsibility for any consequences of its use. You should contact Engagement Institute immediately if you become aware of any problems with the security or data of the website.

Third Party Sites

This site may contain links to third party sites. Engagement Institute expressly disclaims liability to the extent permitted by law and makes no warranties of any kind in relation to information contained on any third party sites that are linked to this site. Engagement Institute is not responsible for the condition or content of those sites as they are not under Engagement Institute control. You access those sites and/or use the site’s products and services solely at your own risk. The links are provided solely for your convenience and do not indicate, expressly or impliedly, an endorsement by Engagement Institute of the sites or the products or services provided on the site.

Engagement Institute does not permit any linkages to this site without prior permission.

Applicable Law

This site is controlled by Engagement Institute. Your use of this site is governed by, construed and enforced in accordance with the laws of New South Wales, Australia. Disputes arising from your use of this site are exclusively subject to the jurisdiction of the courts of New South Wales, Australia, and courts competent to hear appeals from those courts.

This site may be accessed throughout Australia, New Zealand and overseas. Engagement Institute makes no representations that the content of this site complies with the laws (including intellectual property laws) of any country outside Australia. If you access this site from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the site.

Privacy

Engagement Institute highly value the strong relationships we have with our customers. The collection of data at Engagement Institute is being handled with full and proper respect for the privacy of our customers. The data we collect is handled sensitively, securely and with proper regard to privacy. Engagement Institute does not disclose, distribute or sell the data we collect from our clients to third parties.

Engagement Institute’s privacy policy (accessible at https://engagementinstitute.org.au/privacy-policy/) describes the full details of the information Engagement Institute collects from you when you use this site. By accepting these Terms of Use, you also agree to accept the terms of our privacy policy.

This site uses a feature of your web browser known as “cookies” to store information and identify you to the system during your visit to the website. No personal details are contained in the cookies.

Engagement Institute Details

Level 9, Toowong Tower, 9 Sherwood Rd, Toowong, QLD 4066
info@engagementinstitute.org.au
AU: 1300 4ENGAGE (1300 436 424)
NZ: 0800 4ENGAGE (0800 436 424)

Refund/Cancellation Policy

Registration Transfer

If your invoice remains unpaid 10 working days prior to the event or training session, Engagement Institute reserves the right to transfer your registration to another participant.

Cancellation Policy

You may cancel or change your reservation up to 10 working days before the scheduled date without incurring a cancellation fee. Cancellations or changes made after this period will incur a fee equal to the registration cost.

Cancellation, Changes and Non-Attendance for Training/Events

Within 10 working days of the scheduled training or event:

• Replacement Participant: If a replacement meeting the pre-requisite requirements (if any) is found, no cancellation fee will be charged.

• No Replacement: No refund will be issued.

• Non-Attendance: No refund will be provided.

Extenuating Circumstances Policy

Engagement Institute considers applications to waive cancellation fees under extenuating circumstances. Acceptable circumstances typically include illness, personal or family emergencies, and religious holidays. Documentation may be required. Conflicts due to job interviews, career pursuits, personal or professional commitments, or travel do not qualify.

Special Provisions for Public Face-to-Face Training/Events

• Replacement Participant: No cancellation fee if a compliant replacement is found.

• 10 Working Days Prior: 70% refund of the full registration fee.

• 5 to 9 Working Days Prior: 50% refund.

• Less than 5 Working Days: No refund, substitution only.

• Non-Attendance: No refund.

Engagement Institute reserves the right to change programs without notice which may include moving face-to-face training to virtual delivery or course cancellation if registrations are insufficient. In the event of a cancellation by Engagement Institute, we will provide a refund. We strongly recommend not booking flights or accommodation until 2 weeks prior to the scheduled program date.

Podcasts or Recordings

Podcasts or recordings are non-refundable once downloaded.

Engagement Institute reserves the right to adjust these policies as necessary and will communicate any changes as they occur.

Satisfactory Completion of Course

To satisfactorily complete the Course, you must:

• Attend all course sessions and take part in all required activities.

• Comply with the full attendance policy. Only extenuating circumstances (illness, emergency, religious holidays) are accepted for absence. Notify Engagement Institute in advance if possible via training@engagementinstitute.org.au.

Missed sessions must be completed by 31 December 2022 to qualify for a certificate.

Membership Terms and Conditions

Eligibility, Application and Admission of Members

Any Natural person or corporation committed to the purpose, values, and code of ethics of Engagement Institute may be a Member if:

• An application is submitted on the prescribed form and fee is paid;

• The applicant agrees to a guarantee for company liabilities;

• The Board accepts the application;

• The name is entered in the Register of Members.

The Board may reject applications without providing reasons. Membership rights are not transferable.

Register of Members

The Secretary maintains the Register of Members. When accepted, the Member’s name is recorded and notified in writing. The recorded address is used for correspondence.

Discipline of Members

The Board may expel a Member at its discretion if it deems it in the Company’s best interests. The Member will be given at least 21 days’ notice with meeting details and may provide an explanation. Expelled Members may reapply. Expelled or suspended individuals cannot serve as Directors.

Cessation of Membership

A person ceases to be a Member due to:

• Resignation or unpaid fees over 60 days;

• Death, insolvency, bankruptcy, or Board termination;

• In the case of a company, if it is dissolved, liquidated, or deemed untraceable.

Former Members remain liable for outstanding dues and the guaranteed amount. They may not represent themselves as Members.

Member Corporations

Corporate Members must appoint a proxy to attend and vote at general meetings.

For full details, see the IAP2 Australasia Constitution.

EngageMark – Terms of Supply

To read the terms of supply for EngageMark, please click here.