For years, engagement practitioners have asked the same question: how can we measure what “good” looks like?
Now, with the launch of EngageMark, the sector finally has an answer.
Developed by the Engagement Institute, EngageMark is Australia and New Zealand’s first certification and maturity assessment framework designed specifically for engagement practice. Built through sector collaboration, it gives organisations a credible, evidence-based way to assess and strengthen their engagement capability — while recognising excellence at every stage of the journey.
At its core, EngageMark helps organisations:
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Measure engagement maturity through a structured assessment across policy, systems, leadership and culture.
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Identify strengths and opportunities to guide professional development and organisational improvement.
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Demonstrate credibility and quality through independent certification, recognised across sectors.
EngageMark isn’t just about theory — it’s about helping organisations embed engagement as business-as-usual. It’s a practical tool for councils, government agencies, utilities, infrastructure providers and community organisations committed to lifting the standard of public participation.
Explore EngageMark:
Visit the EngageMark page to:
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Learn more about the framework and certification pathways
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Download the brochure
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View the public register of certified organisations
Curious about your organisation’s engagement maturity?
Take the first step towards EngageMark certification with our free quiz that helps you explore the first two elements of engagement maturity. an instant snapshot of how your organisation stacks up — and where you could go next on the path to certification.
Start Free Quiz
