Quality Assurance Standard
Engagement Institute have long offered valuable tools that demonstrate how and when to engage, and that provide insight into the principles behind effective community engagement.
We now offer an additional roadmap to success – a set of standards to measure any engagement process to ensure it meets best practice principles, leading to confidence in the outcome for all involved.
The Quality Assurance Standards for Community and Stakeholder Engagement (The Standard) describes the important elements of any community engagement process. It ensures consistency in quality and supports those carrying out the process. It allows any process to be audited against a defined standard for simpler evaluation and quality assurance.
The Standards Project was started internationally in 2011 and was handed to the Australasian Affiliate in 2013. Many members have been involved in this project across Australia, New Zealand and internationally and we thank them for their input.
Special thanks to the Standards Working Group – Lucy Cole-Eldelstein, Kimbra White, Mark Ritch, Keith Greaves and Carla Leversedge – who reviewed this document and provided feedback to refine the work. Thanks also to
Deen Sanders and Tanya Jackson of Learning Advisory Services Australia for their expertise in developing this Quality Assurance Standard to meet professional requirements.
We trust this Standard will benefit your organisation and, as always, we appreciate your feedback on its application.