In a world where complexity is the norm, communities of practice offer the public sector a simple yet powerful connection tool. They are not just discussion groups — they are catalysts for positive change. When supported, they foster collaboration across agencies, reduce duplication, and empower innovation.
Cross-Government Stakeholder Community of Practice (CGSCoP)
In 2021, Inland Revenue’s External Relationships Team established the Cross-Government Stakeholder Community of Practice (CGSCoP). This unique initiative adopts an ‘all-of-government’ approach, bringing together multiple New Zealand government agencies to achieve shared outcomes.
Fast forward to 2025: the community has now held 11 virtual meetings and six in-person events. More than 40 government agencies are involved, with over 170 participants.
Its purpose? To facilitate conversations that enable agencies to share engagement expertise, tools, and experiences — and to learn from one another.
How Communities of Practice Help Practitioners
Joining the CGSCoP has been a highlight of my career. New to the public sector in 2021, I was working in a small agency when I was first connected to the group. Since then, it has sparked shared learning, genuine connection and encouragement that continue to shape my practice.
Some personal highlights include:
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Building connections with counterparts
The CGSCoP created a simple, effective way to connect with colleagues across agencies — connections that would otherwise have been difficult and time-consuming. -
A space to learn, share and grow
From learning about Kāinga Ora’s response to Cyclone Gabrielle, to gaining insights from Engagement Institute Honorary Fellow Anne Pattillo on building organisational capability, the community has given me access to real-world examples that challenge and inspire. -
Shared resources
The release of Inland Revenue’s Stakeholder Directory Instructions Pack was a key highlight. Resources like this save duplication by providing consistent starting points others can adapt. -
Confidence and purpose
Being part of the CGSCoP has given me a deeper sense of belonging. I am part of a larger mission across the public sector, which has been instrumental in my professional growth. -
A safe space for engagement
The CGSCoP is for those who value engagement. It’s a trusted place to share ideas, swap stories and learn from others facing similar challenges. Earlier this year, I led a seminar highlighting engagement across the health sector, bringing together the Ministry of Health, Health New Zealand, Pharmac, and the Health Quality & Safety Commission. This was only possible because of the platform the CGSCoP provides.
What Does this Mean for Practitioners?
Communities of practice are not only beneficial but essential to a modern public service. I urge public sector leaders to recognise and invest in these communities, as leadership support is critical for collaboration. Equally, I encourage practitioners to get involved — the learning and networking opportunities are invaluable.
Acknowledgements From the Author
I’d like to acknowledge Tracey Turner (CGSCoP Sponsor), Chris Pigou, Rachael Hopkinson and everyone on the Steering Group from Inland Revenue.
If you are in the New Zealand public service and want to join the community, contact cgscop@ird.govt.nz.
— Paul Cleary, Senior Engagement Advisor, Ministry of Health New Zealand
Looking for something similar in your community?
Engagement Institute offers Local Network Groups and Communities of Practice.
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