An Engagement Institute specialised course delivered in partnership with Articulous.
Step up when the room gets tough
Want to keep sessions productive when the stakes (and emotions) are high? Facilitating the Tough Stuff equips you with practical tactics to read the room, respond in the moment, and move groups from tension to problem-solving. You’ll explore your natural facilitation style, practise de-escalation and improvisation techniques, and create safe spaces for empathy, listening and progress.
This course stands alone to sharpen your practice and also complements our broader training pathway.
Prerequisite
This course doesn’t have any pre-requisites.
Benefits of Facilitating the Tough Stuff
Turn conflict into progress
Practical approaches to keep high-energy or conflicted groups focused and constructive.
Stay steady under pressure
Tools to acknowledge and work with anger, fear or trauma—without derailing outcomes.
Guide groups to solutions
Tactics to shift from positions to shared interests, and build agreements that stick.
Learning outcomes
By the end of this interactive course, you will:
-
Apply facilitation models and tactics to complex, real-world scenarios.
-
Recognise and leverage your natural facilitation style.
-
Create safe environments that encourage empathy, listening and progress.
-
Respond constructively to emotions such as anger, fear and trauma.
-
Use improvisation and “in-the-moment” techniques to stay steady under pressure.
-
Identify priority areas for your ongoing development as a facilitator.
Who is this course for?
This course is ideal for:
Engagement practitioners
delivering sessions with internal, external or community stakeholders that can be complex or high-stakes.
Team leaders and managers
who oversee engagement processes and want confident facilitation across their teams.
Policy, communications or project professionals
who need practical tools to guide challenging discussions toward workable outcomes.
Hear what our participants have to say
About the trainers
